The dispute must be made in writing. Of course, it’s impossible for CFNA to give me the address for the billing inquiries dept. And I probably overpaid the first time the CFNA credit dept. called me. I am disputing these charges.

I never receive a bill so I used the same payment date from old bill. I called to update address several times to no avail. I called today to get payment due and balance to create February’s budget and noticed the minimum had increased, although I usually pay $100 a month, I wanted to note the minimum payment in case I needed the room in the budget. After waiting for 17min to speak to customer service she told me I was charged a $35 late fee.

I paid the bill in cash at a store on the due date and it cleared the next day resulting in the fee. I asked to have the fee refunded and she told me she couldnt I had been late SEVEN times this year. The news took me by surprise.

A combination of NO Statements and the changing due dates killed me. That means I racked up $245 in late fees this year alone. WoW they screwed me. I went back and checked my payments against their records and all of my payments were less than 5 days late. Any ideas on how I can get this fixed?

I always pay before receiving my statement, statements arrive intermittently and I never received a statement before I moved. When statements do arrive, they always show the balance (that I already paid before the statement was issued), but not my payment.

If someone wants to start a petition to get them to report the card limits, I would be happy sign. Change in policy often requires large groups of highly vocal dissatisfied customers.

Unfortunately, I wasn’t able to pay off the balance in the first month or even the 90 no-interest period. The problem was with their billing. I never received a bill, and they refused to give me my account information over the phone. I kept receiving harassing phone calls from their collections department, wanting me to give my bank account information over the phone. I don’t feel comfortable giving my bank account information over the phone, especially without ever seeing any kind of statement. I have spoken with three customer service representatives and found that they have been sending the bills to an old address (one I haven’t lived at for 5 years). Each time I talked with them I give them my correct address, and requested that they change it. After speaking with the third person, I have finally received my first bill from them. It was hand addressed by the last representative I spoke to. Now between the late payment charges that they have tacked on and the interest rate, the amount of money I owe is considerably higher than my original plan of changing the tires one set at a time. I still have not received an official statement from them, but at least I can pay off the debt with the copy of the statement that was finally provided to me.

I’m still boggled about how they got my old address, when I not only provided my correct address on the original application, but I was also required to show my driver’s license. They also kept sending my bills to the old address after I requested to change it twice. It seems like a scam. I can try to fight the late payment fees, but I will most likely get stuck with the interest rate.

The problem is this — they do not report credit limits to the bureaus. They report your current balance to all three bureaus, but report no limit. An essential part of raising your credit score is having a favorable debt to credit ratio. This ranges anywhere from 20%-35% depending on who you ask. If you have a $1 balance on a CFNA card, your debt to credit ratio on that account is infinitely negative because you’re debt is $1 and your credit limit is unreported (which is considered ZERO by the bureaus).

I sent a few letters to their customer service department, and their responses were abysmal. I paid off the card just now, and will be canceling it as soon as the payment goes through. I see no reason in keeping a card that I can’t use. My credit limit is $1200 and my balance is $159 but since they don’t report a limit my overall debt to credit ratio is 75%. My only other credit card has a $200 limit so it’s showing my overall debt as $159 and my overall available credit as $200. It should be $159 versus $1400 which would be about 11%. CFNA refuses to do anything about it since they are “not required by law to report credit limits”. So much for customer service. I’m glad I paid it off before they got any of my money.

I’m going to try to spread the word as best I can that this is a horrible practice and extremely bad customer service. I opened this account hoping to increase my credit score, and it has dropped it by over 20 points with all three bureaus. I’ve spent a couple years trying to raise my scores and this just set me back a good six months. The inquiry alone will haunt me for two years.