Auto Owners Insurance Company has won the J.D. Powers Highest Customer Satisfaction rating in the auto insurance claims experience for the second year in a row. Considering claims is what car insurance is all about that is an important distinction. Not only are their customers satisfied with their experience but you can be assured that they will be around for a while.

Auto Owners Insurance Company ratings with the A.M. Best company are the highest ratings it has with an A++ superior rating. Since A.M. Best evaluates the financial strength of a company that is what you want from an insurance company. It would not do you any good to get an ultra low insurance rate only to find that the company cannot afford to pay off your claim when you have one.

The Auto Owners Insurance Company believes in local support for auto insurance claims so when you have to file a claim, your first step is to call your local insurance agent who will then contact the claims representative. They have a nationwide toll free telephone number for those times that you do not plan your accident during office hours. An interesting move by this company is the decentralization of claims processing. They now have over 70 claims centers in 26 states to give their customers fast service. Judging by their awards, it is working.

You can find more information at their website, http://www.auto-owners.com.  Auto Owners Insurance Company is one of the oldest auto insurance companies having been in business since 1916. They use independent agents to provide their services, a common practice in the insurance industry.  Auto Owners Insurance Company has over 30,000 insurance agents that service 25 states.

They call their claim service the “No Problem” claim service. That is a wonderful attitude to have towards it if it is implemented. The J.D. Powers survey seems to indicate that. I find it rather suspicious that you can find almost no reviews of  Auto Owners Insurance Company online. What does pop up are court cases where  Auto Owners Insurance Company was defending itself so it would not have to pay claims. In today’s world where people post reviews on anything and everything, I cannot believe that so few reviews exist. There aren’t many positive reviews to be found either. What’s up with that?

How can a company that has been in business for almost 100 years have such a low profile on the internet? Does it make its customers sign a non review agreement? Word of mouth is one of the greatest marketing tools in history and the internet is the fastest way to spread it. My mind is spinning at this inconsistency. How can a company win awards for customer satisfaction and not spread the word other than on their own site?

They do offer to cover most of your vehicles from motorcycles to automobiles and from utility trailers to motor homes. Even antique automobiles are on their list of insurable vehicles. They offer a substantial number of discounts including the now standard good driver and good student discounts. You can get a discount on your company car insurance. If your vehicle has airbags, anti-lock brakes or antitheft devices you are also eligible for reduced premiums. So do your homework. If this insurance company offers insurance in your state, check with your friends. Find out how the service in your area is. If it seems to deserve the accolades where you live then contact them for an insurance quote. I would do it in that order since a cheap price does you no good if you don’t get service.